PRIVACY POLICY

Noirelle is committed to protecting the privacy of users who visit and shop on our website. This Privacy Policy explains how we collect, use, and safeguard your personal information.

This website is operated by Noirelle. Throughout the site, the terms “we”, “us”, and “our” refer to Noirelle. By accessing our website, browsing our collections, or making a purchase, you agree to be bound by this Privacy Policy and our Terms & Conditions.

If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

• Web browser type

• IP address

• Time zone

• Cookies installed on your device

We also collect information about how you interact with our website, such as the pages viewed, products browsed, search terms used, and actions taken. This is referred to as User Data and helps us improve your shopping experience.

When you make a purchase or attempt to make a purchase, we may collect personal details such as your name, billing address, shipping address, phone number, email address, and payment details.

2. Cookies

We use cookies to enhance user experience and improve website functionality. Cookies allow us to remember your preferences and understand how users interact with our site.

You may choose to disable cookies through your browser settings. However, please note that doing so may limit certain features or functionalities of our website.

We may also use cookies to display relevant products and offers based on your browsing behavior.

3. Requirement to Provide Information

Certain personal information is required to process your orders, deliveries, or customer service requests. If you choose not to provide the required information, we may not be able to fulfill your order or respond to your request.

4. Use of Your Information

We use your information to:

• Process and deliver orders

• Communicate with you regarding your purchases

• Provide customer support

• Improve our website and services

• Prevent fraudulent activity

Your information will never be sold or shared with third parties for marketing purposes without your consent.

5. Changes to This Privacy Policy

Noirelle reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

6. Disclaimer

While we take reasonable measures to ensure the accuracy and security of information on our website, Noirelle makes no warranties or guarantees regarding the completeness, accuracy, or reliability of the content.

We are not liable for any loss or damage arising from the use or inability to use our website or services.

7. Delivery Information

The delivery address provided at checkout will be used for shipping your order.

• Deliveries within Sri Lanka are typically dispatched within 1–3 working days

• Deliveries are not made on Sundays or mercantile holidays

• A delivery confirmation signature may be required upon receipt

If delivery cannot be accepted on the scheduled date, rescheduling may incur an additional charge. Please refer to our Shipping Policy for more details.

8. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

9. Order Cancellation

If you wish to cancel an order, please contact us within 1 hour of placing the order. Once processing has begun, cancellations may not be possible.

10. Minors

Noirelle does not knowingly collect personal information from individuals under the age of 16. If you are under 16, please do not provide any personal information on this website. Parents or guardians may make purchases on behalf of minors.

11. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: noirellepremium@gmail.com
Phone / WhatsApp: +94 76 688 8025
Social Media: Instagram & Facebook – Noirelle