Islandwide delivery in 2–4 working daysCash on Delivery (COD) is available for eligible ordersExchanges within 7 days of delivery
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Customer Care • Dispatch & Exchanges

Shipping & Returns Policy

We work with trusted courier partners to make sure your order is delivered safely and efficiently.

Islandwide Delivery

2 – 4 Working Days

From the date of order confirmation, depending on your location and courier availability. Timelines may vary during peak seasons, promotions, or public holidays.

Cash on Delivery

Available on Eligible Orders

Our delivery partner will contact you prior to delivery to confirm details and expected delivery time. Delivery charge: LKR 400. Sunday delivery is not available.

International Delivery

Contact Us for Details

For overseas deliveries, please contact our Customer Care Team via our hotline for availability, delivery charges, and estimated timelines.

Exchange Policy

If you wish to exchange your purchase, contact our Customer Care Team within 7 days of delivery. Items can be exchanged for a different size or an alternative product, subject to stock availability. No cash refunds are provided — if the replacement item is of lower value, the remaining balance is issued as a Noirelle coupon voucher redeemable on your next purchase; if it's of higher value, you'll be asked to pay the difference.

Condition: Items must be unused, unwashed, and returned in their original condition with all Noirelle tags attached.
Non-Exchangeable Items: Sale items and hygiene-sensitive items are not eligible for exchange.
Delivery Charges: All courier charges related to exchanges, including pickup and re-delivery, are paid by the customer.

How to Request an Exchange

Step 1

Contact Customer Care

Email info@noirellepremium.com, or reach us via WhatsApp / hotline at 076 688 8025.

Step 2

Approval & Collection

Once approved, our courier partner will collect the item from your doorstep for inspection.

Step 3

Exchange Completion

Once inspection is complete and the exchange is approved, your replacement item is prepared and delivered. This can take up to 7 working days in total.

Damaged or Defective Items

In the rare event you receive a damaged or defective item, contact our Customer Care Team within 3 days of receiving your order. The item must be unused, unworn, and returned with all original Noirelle tags attached.

Important Delivery Information

Orders placed on public holidays are processed and delivered on the next available working day.
Please ensure your delivery details — name, contact number, and address — are accurate to avoid delays.
Once your order has been dispatched, you will receive delivery updates where applicable.

Frequently Asked Questions

Do you offer refunds? No — Noirelle operates an exchange-only policy. If your replacement item is of lower value, the balance is issued as a coupon voucher; no cash refunds are given.
How long does an exchange take? Up to 7 working days from approval, depending on courier collection, inspection, and re-delivery.
Do you deliver on Sundays? No, Sunday delivery is not available. Orders otherwise arrive within 2–4 working days islandwide.
Is Cash on Delivery available? Yes, on eligible orders. Our courier partner will contact you beforehand to confirm delivery details.

Need Help With an Active Shipment?

Our dedicated customer care team is available Monday through Saturday to assist with dispatch tracking and delivery coordination.

TRACK YOUR ORDER