Buying Clothes Online in Sri Lanka: Delivery, COD and Exchanges Explained
Buying clothes online in Sri Lanka comes with a specific set of questions: how long will it actually take, can I pay when it arrives, and what happens if it does not fit. This page answers all of them plainly, with no small print hidden somewhere else.
Delivery: 2 to 4 working days, islandwide
Noirelle delivers islandwide across Sri Lanka within 2 to 4 working days of order confirmation. That covers everywhere — not just Colombo and the Western Province.
Three things affect that window:
- There is no Sunday delivery. An order that would otherwise land on a Sunday arrives the next working day.
- Public holidays are not working days. An order placed on a public holiday is dispatched the following working day, which matters during festival periods when several fall together.
- Peak seasons, promotions and unforeseen disruptions can extend it. This is the exception, not the norm.
Once your order is dispatched you will receive delivery updates where applicable, and you can track it via the Track Order page.
The delivery charge is LKR 400
A flat LKR 400 applies to deliveries within Sri Lanka. It does not change by distance — the same charge applies whether you are in Colombo, Kandy, Jaffna or Matara.
Cash on Delivery: how it actually works
Cash on Delivery is available on eligible orders. If you would rather not enter card details online, or you simply prefer to pay when the parcel is in your hands, this is the option.
What to expect: our courier partner will contact you before delivery to confirm your details and the expected delivery time. Have the exact amount ready where you can, including the LKR 400 delivery charge.
Make sure your name, contact number and delivery address are accurate when you order. An unreachable phone number is the most common reason a COD delivery is delayed.
Other ways to pay
Alongside Cash on Delivery, Noirelle accepts card payment, and buy-now-pay-later through Koko and Mintpay. All prices on the site are in Sri Lankan Rupees (LKR).
Exchanges: what the policy actually says
This is the part worth reading before you order, because it is more specific than most.
Noirelle operates an exchange-only policy. There are no cash refunds.
The 7-day window
Exchange requests must be made within 7 days of the date of delivery. Not 7 days from when you ordered — 7 days from when it arrived.
Condition
The item must be unworn, unwashed, and returned in its original condition with all Noirelle tags still attached. Anything worn or washed cannot be exchanged.
If the new item costs less
The difference is issued as a Noirelle coupon voucher, not returned as cash. If the new item costs more, you pay the difference.
Who pays the courier
All courier charges related to an exchange are paid by the customer, covering both the pickup of the original item and the re-delivery of the replacement.
What cannot be exchanged
- Sale items. Anything bought from The Secret Sale is final — be certain of your size first.
- Hygiene-sensitive items.
Damaged or defective items
Different rule, shorter window: report a damaged or defective item within 3 days of receipt. Contact Customer Care with photographs.
How long an exchange takes
Once approved and inspected, processing takes up to 7 working days, then the replacement is delivered to your door.
How to request an exchange
Contact the Customer Care team within the 7-day window:
- WhatsApp or hotline: 076 688 8025
- Email: info@noirellepremium.com
- Social: Instagram or Facebook direct message
Once approved, the courier collects the item from your doorstep. It is inspected against the conditions above, and the replacement is prepared and delivered.
Ordering from outside Sri Lanka
International delivery is handled case by case rather than priced automatically. Contact the Customer Care team on the hotline above and they will advise on the options.
How to avoid needing an exchange at all
The single best thing you can do is measure yourself before ordering rather than guessing from the size you usually take. Our sizing guide has the full UK 6 to 16 chart with bust, waist and hip measurements, and explains what to do when you fall between two sizes.
If you are unsure about a specific piece, message the team on WhatsApp with the product and your measurements before you order.
Frequently asked questions
How long does Noirelle delivery take?
2 to 4 working days islandwide across Sri Lanka from order confirmation. There is no Sunday delivery, and public holidays are not working days.
How much is delivery?
A flat LKR 400 within Sri Lanka, regardless of location.
Does Noirelle offer Cash on Delivery?
Yes, on eligible orders. The courier will call before delivery to confirm your details.
Can I get a refund from Noirelle?
No. Noirelle is exchange-only and does not issue cash refunds. If your exchange item is worth less, the balance becomes a Noirelle coupon voucher.
How long do I have to exchange an item?
7 days from the date of delivery. The item must be unworn, unwashed and have all tags attached.
Can I exchange a sale item?
No. Sale items and hygiene-sensitive items cannot be exchanged.
Who pays for exchange delivery?
The customer pays all courier charges for an exchange, both pickup and re-delivery.
Does Noirelle deliver outside Colombo?
Yes. Delivery is islandwide across Sri Lanka at the same LKR 400 charge and the same 2 to 4 working day window.